The application of the dialogical model within mediation: operational praxis, stratagems, textual analysis and case studies

Simona Fanelli - Gian Piero Turchi - Valeria Gherardin - Elena Fogliata
Dipartimento di Psicologia Generale, University of Padova – (master in mediation)

Introduction
This contribution intends to present the application of the dialogical model within mediation interventions in different fields. According to this operational model, mediation is defined as the action to insert among two or more parties that are in conflict or controversy among them. The conflict is considered as a dialogical process, in which two or more parties define a proper and exclusive reality which doesn’t permit the possibility to pick out mutual elements.
Method
The aim of a mediation intervention is to change discursive modalities that build the conflict, that is to generate a third reality, not anticipated by the parties in controversy. The first methodological step is the analysis of the text produced by the parties involved in the construction of the “conflict” reality; through exemplifications (written and oral text produced by the parties during mediation), it will be shown how the mediator can interfere with the stigmatization processes and modify them, collecting and managing these discursive practices.
Conclusion
Through methodology exemplification, it will be possible to show the results obtained through interventions that apply the dialogical model; the efficacy of these interventions referring to the aims of the mediation will also be shown.

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